Title: | Mitigation Technician |
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ID: | 5.2 MT |
Location: | Macon |
Mission:
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The Mission of this role is to serve all customers with the highest level of customer service through attention to detail and quality mitigation services.
Outcomes (Key Performance Indicators):
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Complete IICRC Water Certification
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Percent of Positive Customer Reviews: 95
Critical Competencies:
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Our People: Extraordinary culture made of remarkable team members.
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Our Brand: Professionalism that instills confidence and insures a sense of peace.
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Our Approach: A joyful and intentional sense of urgency.
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Our Execution: Exceptional communication, timely completion and quality in everything we do.
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Customer Orientation: The ability and willingness to find out what the customer wants and needs are and to act accordingly, taking SRG’s costs and benefits into account.
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Honesty and Integrity: Model all SRG Core Values and Core Competencies.
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Attention to Detail: The ability to process detailed information effectively and consistently.
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Attention to Communication: Listens actively to customers to identify and use effective communication channels to keep the customer informed on a regular basis.
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Calm Under Pressure: The ability to maintain a consistent attitude and level of professionalism under stressful work conditions.
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Work Ethic: The belief in the moral benefit and importance of work and its inherent ability to strengthen character.
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Servant Leadership: Putting the needs of others before you own.
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Focus on Quality: Intense focus on producing only quality work that you can personally be proud of.
SRG Core Values:
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Make It Fun!
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Serve With Compassion
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Leave IT Better Than You Found It
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