Southeast Restoration Group (SRG), a faith-based company, is seeking a highly organized, proactive, and service-driven Office Manager to support the General Manager and broader team with administrative, operational, and customer service responsibilities. This role plays a pivotal part in ensuring the smooth day-to-day operations of the office and supporting the overall effectiveness of the team. If you're detail-oriented, tech-savvy, and thrive in a fast-paced, people-focused environment, this is your opportunity to lead with impact.

Your Impact: Key Responsibilities

GM Support

• Serve as a trusted assistant to the General Manager, helping manage priorities, communications, and calendar execution
• Maintain GM’s Outlook calendar, syncing with the Quarterly Planner and internal team calendars
• Screen, organize, and respond to emails and calls on behalf of the GM when appropriate
• Support meeting prep including agendas, materials, and follow-ups
• Track delegated tasks, provide updates, and help eliminate roadblocks
• Run reports and prepare data for GM memberships, meetings, and operations reviews
• Support low-level customer complaints and internal team matters as needed
• Assist with personal appointments and occasional travel logistics

Office & Facility Management

• Manage internal phone systems and serve as primary contact for inbound calls
• Respond to Connect messages and direct to appropriate team members
• Coordinate office supply inventory and vendor relationships
• Oversee facility cleanliness and maintenance with external vendors
• Maintain office printers, supplies, and technical functions
• Monitor Podium and ensure timely responses and flag customer feedback to management
• Ensure local licenses, bonds, and insurance certificates are current in coordination with the Compliance team
• Manage yard dumpsters to maintain operational workflow

Data & Communication Management

• Enter and maintain accurate documentation in business systems across departments
• Track and organize task assignments across email, Teams, Loop, and other platforms
• Support accurate job file data to assist leadership with scheduling and cost goals
• Ensure data integrity across systems and uphold compliance standards

Team Member Support

• Manage onboarding and offboarding processes for team members and trade partners
• Maintain team calendars including PTO and sick time
• Coordinate technology distribution and support in partnership with the Support Center
• Assist with event logistics including weekly huddles, appreciation events, and holiday gatherings
• Be a trusted point of contact for general team member inquiries

Fleet Management

• Serve as Fleet Vehicle Champion in partnership with Compliance
• Oversee tag renewals, logo applications, car wash memberships, and equipment assignments

Customer Service Excellence

• Provide a warm and professional welcome to all guests and callers
• Execute weekly Customer Touch Point Calls to ensure exceptional customer experience
• Set clear expectations with callers and coordinate appropriate follow-up with internal teams

Qualifications

• Excellent written and verbal communication skills
• High attention to detail and ability to manage multiple streams of information
• Tech-savvy and able to learn and manage multiple software systems with ease
• Professional discretion when managing sensitive information
• Strong time management and ability to anticipate and meet the needs of leadership and the team
• Positive, proactive team player with a service-first mindset

Who Thrives Here

• You’re organized, detail-driven, and thrive in a fast-paced, multitasking environment
• You’re a trusted partner to leadership and a dependable resource for your team
• You bring positivity, professionalism, and strong communication to every interaction
• You take initiative, follow through, and love seeing others succeed because of your support

Benefits

• Competitive Compensation Package
• Full Health Benefits: Medical, Dental, Vision, Disability & Life
• Safe Harbor 401K with 4% Company Match
• Paid Time Off Package including Your Birthday Off Every Year & 5 Paid Mission Trip Days

Ready to Make an Impact?
If you’re a highly organized professional ready to take on a pivotal role in a high-growth environment, we’d love to hear from you. Join Southeast Restoration and be a part of something meaningful, every single day.